TeamViewer ServiceCamp Agents - 1 License - 1 Year

Provide superior support with TeamViewer’s built-in service desk. Add servicecamp to your TeamViewer account to create an all-in-one solution for service desk management and remote connectivity. Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform. Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented. Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker. Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

No matter if you provide IT support within your own organization or to external clients, servicecamp helps you manage a variety of IT requests by prioritizing and distributing the workload in your team. Keep all relevant customer and issue information centralized in one place for easy access. Plus, you can resolve IT issues immediately by remotely connecting to devices straight from the ticket. Streamline simple and repetitive tasks like hardware requests or password resets by creating ticket forms. Then, publish them in your customer portal. Collect all the necessary information with the initial request and avoid cumbersome back-and-forth communication to gather all relevant information. Resolve these tasks quickly and efficiently.

Whether you work in legal, HR, office management, marketing, or another department that provides services to the rest of your organization, your team probably relies on a shared email inbox. Using servicecamp supports your collaborative efforts by effectively organizing your shared space. Obtain clear ownership of incoming tasks and clear visibility on their status. You can even make the status of a ticket visible to colleagues and customers in the customer portal. Use servicecamp to become more productive as a team by recognizing which tasks or projects in your shared inbox are in progress, completed, or ready to start. All feedback on the task is documented and visible in a central place so that nothing gets lost.

• Seamless Ticket Management. Prioritize, track, sort,solve, and measure incoming requests in a single platform.

• QuickSupport Integration. Let customers create tickets directly from the TeamViewer QuickSupport module.

• Customization Options. Create custom ticket submission forms and branded customer portal.

• Customer Portal. Customize your customer portal to match your corporate identity. Create customized ticket submission forms to collect necessary information up front and eliminate confusing back-and-forth communication.

• Prioritized Tickets. Servicecamp automatically prioritizes your tickets by urgency level. The most important issues will always appear at the top of your list, so you know which tickets you need to address first.

• Reports. Use the in-built reporting functionality, or instantly integrate servicecamp data into tools like Excel, Power BI, and Tableau to gain even greater insights.

• Use Existing Support E-mail Address. With servicecamp, you don’t need to change your current support email addresses, so there is no need to communicate a new address to your customers.

• Private Notes. Use private notes for internal, cross-team collaboration, or set a reminder for yourself in a customer’s ticket history. Now you won’t miss a thing and will be able to resolve tickets faster.

• Quoting. Reply to tickets while you continue to read and add relevant quotes from previous conversations to your reply. The typed answer will still be there when you switch back to the ticket after quoting a relevant ticket passage.

• Security. Servicecamp complies with European data security regulations and two-factor authentication to keep your data safe. Plus, with servicecamp, you never have to worry about spam again. We effectively filter spam from your inboxes to ensure that your team has a smooth workflow.

• Centralized Customer Information. Gather relevant customer information in your inbox. When receiving or opening a ticket, all relevant information related to the sender is visible from inside the ticket. When selecting a specific contact, you can see the entire ticket conversation at a glance.

• Follow-Up. Are you awaiting a response or unable to resolve a ticket right away? Get automatic reminders so you can determine if action is necessary or possible. Use the follow-up functionality to define when the ticket should reappear in your ticket list.

• Auto-Close. Set the number of days a ticket should be automatically closed after it has been opened. If a customer doesn’t respond the ticket will be closed and removed from your list. This reduces inbox clutter and allows you to focus on the important tickets in your queue.

• Sort and Quantify Recurring Issues. Sort incoming support tickets into topics. With this feature, you can quantify and measure frequently asked questions and recurring support issues. This will help you keep an eye on topics that are more urgent than others to ensure priority requests come first.

• QuickSupport Integration. Make your service more accessible to your customers by giving them the ability to create a servicecamp ticket within the QuickSupport module, even if the supporter is offline.You can add custom information to proactively collect details so that the supporters are optimally prepared for the session.

• Create a Ticket Without Logging In. Give your customers the option to create tickets from the Customer Portal without logging in or signing up for servicecamp. Create an easier way for your customers to get the support they need without the hassle of account login, creation, or email trails.

• CC on Tickets. Enable your users to add more people to the conversation on servicecamp support tickets. Include multiple email addresses as a CC in the ticket request. This enables a clear flow of communication within the team and a more productive ticket solving solution.

• Brand Your Email Address. Use branding to make your services more professional. Now you can send emails through your own domain when responding to tickets in servicecamp. By using your own mail server to send outgoing emails, you will be able to enhance brand recognition and awareness.