Privacy and Cookies Policy
If you do not agree to the terms of this Policy, you should not use the Site. We reserve the right to update or modify this Policy from time to time, and such changes to the Policy will be effective immediately; therefore please bookmark this page and review it periodically to assure familiarity with the most current version of the Policy. You can tell if the Policy has been updated since you last reviewed it by checking the "Last Revised" date at the beginning of the Policy. This Policy is the sole authorized statement of ESD Software License practices with respect to the online collection of personal information through the Site and the usage of such information. Any summaries of this Policy generated by third party software or otherwise shall have no legal effect, are in no way binding upon ESD Software License, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy. To assist you with your review of our Policy, we have provided answers to questions that you may find important:
What Personal Information We Collect
ESD Software License collects personal information that you specifically and voluntarily provide on the Site. Personal Information (“PI”) is information that identifies you as a specific individual, for example, your name, account number, physical or email address, and phone number. For example, we collect PI from you when you:
- Make a purchase
- Create an account
- Subscribe to our newsletter
- Request a catalog
- Participate in a survey
- Register at our website
How We Use the Personal Information We Collect
We use the PI that you provide to us in order to 1) fulfill requests for products, services and/or information, 2) provide customer service, 3) offer products or services to you, 4) measure and improve the effectiveness of our Site and our marketing endeavors, 5) tailor our online offerings to your preferences, 6) administer promotions or surveys, or 7) achieve other business purposes as permitted under applicable law.
When you make a purchase on our Site we collect credit card information including card number, card type, cardholder name and billing address, and expiration date, in order to bill you for purchases made through us.
How We May Share or Disclose Personal Information We Collect
ESD Software License may disclose PI to service providers, consultants, professional advisors and contractors who perform services on our behalf. At times, we may seek to validate the PI we have collected via an audit by a third party designed to determine the accuracy of and/or to update the information collected. We may also combine data that we collect online with data collected offline (such as through purchases made through one of our catalogs), or with data provided by other parties.
We reserve the right to release PI concerning any visitor when that visitor is believed by ESD Software License to be in violation of any published guidelines for the use of the Site, or participates (or is suspected of participating) in any illegal or potentially illegal activity. We also reserve the right to disclose PI to comply with applicable law, in response to civil subpoenas or discovery requests, or when we believe in good faith that disclosure is required to protect the rights, property, safety or security of ESD Software License, our visitors or the public, or to respond to an emergency.
Upon visiting our Site we will assign you a unique ID in the form of a "cookie". A cookie is a piece of information that our server places on your computer's hard drive, which we may associate with your PI when you log on to the site. Cookies are used for such purposes as facilitating and personalizing your shopping and ordering experience, keeping track of your shopping basket during your visit, helping diagnose problems with our server, and administering our Site. We may use the information collected through cookies for marketing purposes to inform you of special offers, better understand your needs or answer your questions. NOTE: You can control how and whether cookies will be accepted by your web browser, and you may remove them from your computer at any time at your discretion. We recommend, however, that you accept and leave cookies on as they enable you to utilize some of ESD Software License website features or services. Blocking or rejecting our cookies will prevent you from adding items to your shopping cart, proceed to Checkout or use any service that require you to sign in.
How We Protect Your Personal Information
To help protect the security of your PI, ESD Software License seeks to use security technology and procedures, which are reviewed periodically. We use encryption technology and Secure Socket Layers ("SSL") in all areas of the Site where your personal and account information is required. This means that the PI you submit to us via our Site is encrypted by your computer, and then decrypted again on our side. If your browser does not support SSL or if you are unable to establish a secure connection due to a company firewall, please call us to place your order by phone.
In addition, your personal account information, and transaction history are kept behind a firewall. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
Other Information We Collect
Information About Your Computer and Your Site Activities: When a visitor comes to our Site we collect and aggregate information about the visitor's computer (such as its IP address, operating system and browser software), and click-stream information (such as the address (or "URL") of the Web site that the visitor came from before visiting our Site, which pages of the Site were visited, the order in which they were visited and which hyperlinks were clicked) for the purpose of assessing our Site traffic and the effectiveness of our Site content, as well as to help diagnose problems with our servers. This data allows us to improve the quality of your visit by streamlining your ability to navigate the Site and to develop featured programs and content that will be of interest to our customers and Site visitors. We do not track our Site visitors when they are on third-party websites.
Aggregated Information: ESD Software License may collect and aggregate demographic information about our Site visitors. For example, we may seek to aggregate information regarding the gender make-up, average age and range of income levels of Site visitors in order to better service our user community. We may use such information in its aggregated form without restriction.
Information About Corporate and Other Organizational Customers: We may collect information pertaining solely to corporations, governmental or educational entities, or other business or non-profit entities, such as, for example, a company's address. We may use any such corporate information without restriction.
Sweepstakes and Promotions
We may from time to time offer sweepstakes, contests, or other similar promotions on the Site. Additional PI may be required in order to participate in such promotions, so that we may, for example, verify entrants' eligibility and identity and notify winners. Participation in such promotions is completely voluntary. If and when we sponsor such promotions, we will post relevant privacy information in the respective "official rules" and/or registration areas for such promotions. That privacy information, to the extent it conflicts with this Policy, will govern that particular sweepstakes, contest or promotion. Please remember to read it carefully.
Co-branded Sites: Links to Other Sites
The Site offers certain features that are provided and/or hosted by third parties. The Site may also contain links to other Web sites, or other affiliated sites (e.g., event sponsors, or companies offering rebates or other promotions). We are not responsible for the privacy practices or the content of any such Web sites, including such sites' use of any information (such as IP address, browser type or operating system) collected when visitors to the Site click through links to those sites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of any third party sites.
Online vs. Offline Practices
Please note that this Policy applies solely to our online information-gathering and dissemination practices in connection with the Site, and does not apply to any of our practices conducted offline other than as expressly set forth in this Policy.
Contacting ESD Software License
Should you have any questions, please e-mail us.