ESD Software License Ltd is a leading software reseller. Our aim is to ensure that companies and developers have access to the very best software products that the market has to offer, at the most attractive prices and accompanied by the finest and fastest service possible. ESD Software License group today operates through its subsidiaries as an authorized & trusted reseller partner of top software manufacturers to commercial, educational, government organizations and institutions.
As the official distributor for many software vendors, ESD Software License Ltd provides a convenient, one-stop-shop buying experience, offering its clients a holistic solution for all fields of technology. We love to form and cultivate long-term, mutually beneficial relationships with our customers and partners. As such, we care to establish ties with new software vendors and to keep up-to-date with the hottest products, on a daily basis, so that we may provide you, our customers, with the most relevant and precise information possible. We maintain regular contact with our customers and update them regarding new developments in the software landscape, vendor policy changes to ensure that software is used properly and legally, opportunities, and promotions. We also make sure to send notices of upcoming license expirations long before the expiration dates, so that users and companies will have sufficient time to renew their licenses. With this, we help you ensure business continuity and that you are always up-to-date. We are proud of our capabilities and of having the flexibility to adapt our services to the individual needs of each of our customers.
Why Our Customers Buy from Us
Purchasing software is not an offering that is unique to ESD Software License Ltd, as software licenses can be purchased in a number of different ways. It is for this reason, that purchasing software through us does not simply entail delivering licenses, it is much more. We, at ESD Software License Ltd, accompany the sales process from the specification and price quote phase through the successful implementation of the software licenses.
Our involvement, however, doesn’t end there. Post sale and installation, we continue to support our customers, helping them with technical problems, upgrades, unexpected license termination or license re-installations following the replacement of a computer. We stay at our customer’s side throughout a product’s lifecycle, making sure to get answers from software vendors, and to solve problems so that customers don’t need to try and find solutions on their own. We provide speedy and professional service, follow-up after a problem has been solved and keep customers informed of our progress through every stage of the solution.
With long experience in marketing and selling software to businesses, we have the connections, knowledge and experience to answer your questions quickly, to provide quotes tailored to your specific requirements, and to ask the right questions to make sure that the products you request are the ones that best match your needs and that the price quote that we provide is accurate and correct.
In addition, we also maintain a database of questions and answers, based on queries and requests sent to us and our suppliers over many years, allowing us to reply to your questions with reliable, professional responses within very short timeframes, without delay, without having to account for time-zone differences, and without needing service agreements with suppliers. Each customer inquiry is handled in accordance with our SLA (one business day for products in our catalog). If you are not exactly sure what your needs are, or the product you are looking for does not fit your budget requirements, we will gladly provide you with recommendations for alternative products and solutions, allowing you to make the best decision for your organization.
We often encounter customers who aren’t quite sure which product best suits them, which is more economical, or less, or what are the available alternatives for a specific product. As part of our service, we provide our customers with advice, giving them broader knowledge of the features of competitive products, and of the costs associated with buying a certain product.
As authorized resellers, we are eligible for discounts and extra benefits from the software developers we represent. We share these discounts with our customers, allowing them to enjoy competitive prices, which are often less than the prices offered by the software vendors themselves. In addition, we offer our customers flexible payment terms, a selection of payment options, payment using different currencies.
To ensure that licenses are originals and formally owned by our customers, all licenses are registered in the name of the final customer and are sent directly to the customer by the suppliers themselves with a copy to us. Adhering to this work principle allows us to: easily locate and restore existing licenses, send the customer license renewal date reminders, assist customers with license consolidation and placing orders upon license expiration.
Thanks to special agreements we have with the software developers, companies that buy licenses from us enjoy technical support and a level of service than bests what they would have received had they bought their products directly from the vendor. We offer direct contact with vendors through special channels. This shortens wait times and ensures problems are resolved in the quickest fashion possible, by teams of senior product experts.
About Our Online Shop
In order to further widen our offer we also launched an online shop. It was primary thought to provide ESD (Electronic Software Distribution) to individuals and to the consumer market in general. Later on, we decided to extend the e-commerce facilities to the business, government, education markets. This is an additional sales channel besides purchasing through phone and e-mail which we are still providing to our customers.